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Patients

eRx Script Exchange is an Australia-wide internet based gateway allowing prescriptions to be sent electronically and securely between medical practitioners and pharmacists. eRx was developed to improve patient safety by ensuring that the information on your prescription arrives at the pharmacy exactly as the medical practitioner intended.
Click here for eRx Patient and Customer Information
What is eRx?
What is Real Time Prescription Monitoring?

I have an issue with my electronic prescription...

I have lost my electronic prescription token

eRx is a secure platform subject to privacy, script details can only be accessed by your doctor and pharmacist via their clinical software. You can contact your local pharmacy who, with your consent can set up your MySL digital script list and dispense any current prescriptions available. Once signed up to MySL, you may be able to order or manage your electronic scripts using WhatsApp or another application the pharmacy may recommend.

If you accidentally deleted the SMS or email with your electronic prescription token, you can ask for it to be resent. For original prescriptions, contact the prescriber. For repeats, contact the pharmacy that issued the repeat.

I do not know which pharmacy I submitted my prescription to

You can contact your local pharmacy who, with your consent can set up and access your MySL digital script list to see a list of your prescriptions available to dispense. eRx is unable to access any encrypted script details.

 The pharmacy cannot access my electronic prescription

If there is an issue with your script please contact the doctor or pharmacy who sent the script token to you. Electronic scripts are issued by a doctor or pharmacy via their clinical software, eRx transmits this encrypted information securely and cannot access it. 

My prescription does not appear on my active script list


There are a number of reasons why an item might not exist on your active script list, including selecting for it to be excluded. Please contact the doctor or pharmacy who issued the script

I have submitted my ePrescription token to be dispensed via MedView Patient Connect and the pharmacy is unable to find it.
Please ask your pharmacy to contact MedView Support and we will assist them with the MedView Patient Connect workflow to access the script.

I have not received my repeat ePrescription


Please contact your pharmacy where the ePrescription was dispensed and ask them to re-issue the repeat token to your preferred contact method.

I have received an ePrescription however it is now stating it is “Cancelled” / “Ceased” and I am unable to get it dispensed.

Electronic scripts status is automatically updated via the data received from the prescribing or dispensing software. Please contact the doctor who sent the script token to you.


If you require further assistance with your issue please contact your doctor or pharmacist

Why are electronic prescriptions important?

Electronic prescriptions reduce the chance of error during dispensing, which means greater safety and confidence that you are receiving the right medication at the right time.

You will have a better health care experience overall, as a result of improved coordination and management of care between your medical practitioners and pharmacies.

Advances in eHealth technology, such as eRx Script Exchange, are an important step in managing the growing health care costs in Australia.

What happens?

Your medical practitioner will print a paper prescription with an eRx barcode, or provide an ePrescription. At the same time, the prescription information is sent securely to eRx Script Exchange. When you order your medication, the pharmacist will scan the barcode on your prescription or access your ePrescription and your script information will be brought down from the script exchange, accurately and safely.

Is my information secure?

All your personal and medication information is locked with three levels of encrypted so that it is completely private and secure. Only your medical practitioner and pharmacist can see your information.
eRx acts as an “electronic postman” and is not able to decrypt or see your information.

Can I choose which pharmacy I go to?

Yes, you can take your prescription to the pharmacy of your choice. The majority of pharmacies in Australia are connected to eRx, however if the pharmacy you visit does not have eRx they will dispense your medication manually.

Do I have to pay?

No, eRx is free for patients.

What information is sent?

The prescription information contained in eRx is the same information as your paper or electronic prescription, plus some extra information about the drug itself to help ensure that the correct medication is dispensed to you.

Who sees my information?

Only the doctor and the pharmacist can see your information. Nobody else, including eRx, the government, or any other third party can see your information. All patient and script information is locked with three levels of encryption before it leaves the doctor’s computer and can only be opened when it is accessed at the pharmacy.

Will my data be provided to anybody else?

No, not unless you specifically ask us to. In the future, we will be able to send your data to third parties to create your My Health Record (MyHR), however this will only be done with your full consent.

Can I choose not to have my prescriptions sent to eRx?

Yes. If you prefer to not have your prescription information sent via eRx Script Exchange, please speak to your medical practitioner or pharmacist.

National Data Exchange (NDE)

The National Data Exchange is a commonwealth government initiative to allow Australian state and territory jurisdictions to provide real time prescription monitoring for their clinicians, The NDE will ingest and distribute prescribing and dispensing information from all states and territories to prevent cross-border drug shopping abuses.

Progressing as a federated model, with jurisdictions adapting their regulatory systems to the NDE, the individual states and territories are responsible for ensuring appropriate regulations are in place to enable RTPM, and the controlled medicines list will be different for each jurisdiction.

SafeScript

Fred IT Group (owner of eRx Script Exchange) was appointed by the Victorian Department of Human Services in November 2017 to develop the state’s first real time prescription monitoring system, called SafeScript.

SafeScript launched in the Western Victorian PHN in October 2018 as part of a phased rollout across Victoria. The platform will utilise real time prescription data captured via the electronic transfer of prescriptions through Medication Knowledge Pty Ltd to monitor high risk medications including schedule 8 and codeine.

In 2016, 372 Victorians died from prescription medication overdose. SafeScript will enable health professionals to deal with this growing problem by providing them with an accurate and up to date picture of a patients prescribed and dispensed medication history. This clinical data will help pharmacists and GPs to identify and support patients who are at risk.

Visit the Health Victoria website for further details on the SafeScript RTPM system.

Medication Knowledge Pty Ltd

Medication Knowledge Pty Ltd is a joint venture between eRx Script Exchange and MediSecure. It will provide a single means of securely delivering prescription and dispense data to the Victorian SafeScript real time prescription monitoring system.

National Data Exchange (NDE)

The National Data Exchange is a commonwealth government initiative to allow Australian state and territory jurisdictions to provide real time prescription monitoring for their clinicians, The NDE will ingest and distribute prescribing and dispensing information from all states and territories to prevent cross-border drug shopping abuses.

Progressing as a federated model, with jurisdictions adapting their regulatory systems to the NDE, the individual states and territories are responsible for ensuring appropriate regulations are in place to enable RTPM, and the controlled medicines list will be different for each jurisdiction.

SafeScript

Fred IT Group (owner of eRx Script Exchange) was appointed by the Victorian Department of Human Services in November 2017 to develop the state’s first real time prescription monitoring system, called SafeScript.

SafeScript launched in the Western Victorian PHN in October 2018 as part of a phased rollout across Victoria. The platform will utilise real time prescription data captured via the electronic transfer of prescriptions through Medication Knowledge Pty Ltd to monitor high risk medications including schedule 8 and codeine.

In 2016, 372 Victorians died from prescription medication overdose. SafeScript will enable health professionals to deal with this growing problem by providing them with an accurate and up to date picture of a patients prescribed and dispensed medication history. This clinical data will help pharmacists and GPs to identify and support patients who are at risk.

Visit the Health Victoria website for further details on the SafeScript RTPM system.

Medication Knowledge Pty Ltd

Medication Knowledge Pty Ltd is a joint venture between eRx Script Exchange and MediSecure. It will provide a single means of securely delivering prescription and dispense data to the Victorian SafeScript real time prescription monitoring system.

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